Refund Policy

How to raise a payment or paid-service problem with NGOGrant.

What this policy covers

This policy covers digital document packs purchased through the NGOGrant online shop. Each digital pack has its own product description, file inclusions and licence terms. Separately quoted consultancy is subject to its agreed written scope and terms. Statutory consumer rights remain unaffected.

Report these problems promptly

• A duplicate or incorrect charge.
• A confirmed payment for which the purchased digital download was not provided.
• A paid feature or digital document pack that is unavailable, defective or materially different from what was advertised or agreed.
• A payment applied to the wrong account.

We will review the payment and service records, explain the outcome and provide the appropriate remedy. That may involve restoring or re-delivering a digital download, or refunding an eligible charge.

How to request help

Email contact@ngogrant.in from the address used for the purchase where possible. Include the digital pack name, payment date, order or payment reference, the problem and the remedy requested. Keep screenshots limited to relevant, redacted information.

NGOGrant.in is operated by LendLink Tech Private Limited (CIN U74999NL2017PTC013422).

Do not send passwords, OTPs, full card or bank details. We may request the information needed to verify the transaction and entitlement.

Review and refund processing

We will acknowledge formal consumer complaints within 48 hours and handle them for redress within one month, in accordance with applicable requirements. We will tell you whether a refund is approved and the amount and basis of the decision.

Approved refunds are processed through the payment provider to the original payment method where supported. The provider and bank determine when the credit becomes visible. We will provide the available refund reference and follow up on a processing problem.

Change of mind

Our document packs are digital downloads. Once the download has been provided to you, we cannot take it back, so we do not accept returns or give refunds for a change of mind. Please read the product description, file list and licence before you buy.

This does not affect your right to a remedy for a duplicate or incorrect charge, a payment for which the download was not provided or was provided late, or a pack that is unavailable, defective or materially different from what was advertised, as set out above. Your statutory consumer rights remain unaffected.

Funding decisions

A funder’s rejection, delayed decision or absence of an award does not by itself show that the purchased product was not provided. A separate deficiency can still be raised for review.

Read the Terms & Conditions or contact NGOGrant.